Jan 7, 2008


3 Jan, 2008

In line with market and industry developments, Malaysia Airlines has withdrawn commissions to travel agents in Malaysia effective 1 January 2008.

However, Malaysia Airlines airfares through all distribution channels in Malaysia remain the same.

Customers will also continue to enjoy greater price transparency as the airfare, fuel surcharge, taxes and other surcharges will be printed on their tickets.

Agency commission is still payable for Malaysia Airlines tickets issued on full published IATA international and domestic fares.

Mr Ngiam Foon, the President of the Malaysian Association of Tour and Travel Agents (MATTA) said, “With this new development, travel agents in Malaysia need to collect service fees to sustain viable business operations.

MATTA members now have a menu of service fees based on the market conditions applicable for various types of services not normally provided by the airlines, like extending credit facilities, visa processing and travel document deliveries.

“Service fees by travel agents who provide more travel related services to customers will naturally differ from those who provide lesser services. The final purchase price payable by customers will depend on actual level of services rendered by agents,” he added.

Malaysia Airlines Regional General Manager (Malaysia & ASEAN) Encik Salleh Tabrani said, “We wish to assure our customers that Malaysia Airlines airfares remain unchanged. However, effective 1 January 2008, Malaysia Airlines has introduced a nominal ticketing service fee for transactions at its 24-hours Call Centre and ticket offices in Malaysia”.

Encik Salleh further clarified, “This nominal fee to partially cover costs arising from all activities related to retail business transactions performed at our Ticketing Outlets and Call Centers in Malaysia”.

Malaysia Airlines and MATTA believe in market liberalisation. Rather than imposing a fixed fee, travel agents will now charge for services offered including ticketing transactions, booking fees, delivery, processing of refunds, visa application, and professional consultation fee.

Issued jointly by:
Malaysia Airlines, Subang & Malaysian Association of Tour and Travel Agents, K.L

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